10,000 people from 10 global cities (Los Angeles, London, New York, Hong Kong, Riyadh, Sydney, Chicago, Mumbai, Singapore and Toronto) share their views on how satisfied, safe, inspired and engaged they are with their infrastructure networks and services.
One observation is that city authorities tend to engage their citizens only about the benefits of projects, without talking about costs. There is not enough effort to sensitize citizens to the cost of the project or the need for someone to pay. It is indeed a difficult conversation, but governments should engage their citizens on both the benefits and costs of projects at the same time.
Lawrence Wong, Minister for National Development and Second Minister for Finance
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