Social infrastructure does a great deal of the heavy lifting to ensure the quality of life in our cities and regions; its proximity and accountability to customers and the community make it an important area of learning for customer stewardship. The impact of social infrastructure is much more than what results from its stand alone assets, such as schools, hospitals and convention centres. Together they form an ecosystem of facilities, places, spaces and programs to not only deliver services but to create a sense of place. Embedding customer stewardship principles and practices in social infrastructure will help the sector better leverage its great talents and capabilities in order to have an even morepositive effect over the medium to long term.
This paper explores current customer stewardship practices and the scope for it to be expanded across social infrastructure.
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