This NAO Summary Report explains how the Immigration and Nationality Directorate and the Immigration Appellate Authority increased the speed and quality of the asylum decision-making process but highlighted further improvements can be made, with consequent savings in support and accommodation costs.
The report identifies scope to further reduce the time taken to process applications, thereby leading to potential savings, but without necessarily reducing the time spent by caseworkers considering each application. The measures suggested include making better use of the capacity that is already available in the fast track process, and redesigning elements of the initial decision stage to reduce the “down-time” normally allowed when processing applications, saving an estimated £21 million for example. And a number of specific actions are recommended for strengthening the quality of initial decision-making, including better training for staff and for strengthening the Directorate’s quality assurance arrangements.
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