This report identifies 24 practical, best-practice lessons across five key themes – accountability, behaviours, control of schedule, costs and benefits, systems integration, and entry into service – which will help to raise the bar on how the civil service deliver projects in government.
Two points emerge: the first is that successful delivery of projects is as much about the interaction of human behaviours – in particular around accountability, trust and transparency – as it is about processes. The second is that major projects of this scale and complexity are inherently difficult so DfT must constantly challenge themselves to strive for excellence in order to deliver for users and taxpayers.
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