This research paper was presented as part of the International Project Management Association Conference in 2017.
The evolution of project success assessment started with Barnes’ Iron Triangle, which was one of the first attempts to evaluate project success based on time, cost and performance. Those criteria were expanded over time, focusing on the satisfaction of stakeholder groups. The question arises whether this focus is also manifest in practice. This article aims to find out whether companies use satisfaction criteria to assess project success and whether different internal project participants are satisfied with project success assessment within their companies.
Practitioners know about the importance of soft criteria; however, the utilization rate of soft criteria to assess project success in the companies they work at is still low. This paper could help trainers step up their efforts to demonstrate the importance of soft criteria, and practitioners to start and continue the assessment of projects by using soft criteria.
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