Thameslink: Looking After Customers


Throughout the Thameslink Programme the top priority was to look after customers

This was done through: maintaining train service capacity wherever possible; understanding the touch points prior to, during and after journeys; identifying the best journey options; providing an excellent communications; campaign covering each stage of the programme; highlighting the benefits achieved; ‘This is why… ‘; providing ticket acceptance on alternative routes and types of transport; recruiting additional staff to assist during the major engineering works; encouraging volunteers from the Train Operating Companies (TOCs), Network Rail and Department for Transport to assist.

Full resource

This resource is hosted on an external website.

Read the full resource

Leave a comment

You must be logged in to post a comment.